Shipping policy

Shipping Policy

Order Processing

All orders are processed within 2 business days, not including weekends and holidays, after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

During high-volume periods (e.g., Black Friday, Cyber Monday, holiday season), processing may take slightly longer. We will post updated timelines on our site if delays are expected.

Standard Shipping

Once your order ships, Standard Free Shipping typically takes 3–7 business days to arrive, depending on the distance between your delivery address and our fulfillment warehouse.

Please note: Standard Free Shipping delivery windows are estimates only and are not guaranteed. The delivery date shown at checkout or in your shipping confirmation email is a system-generated estimate, not a guaranteed delivery date.

Expedited Shipping

Need your order sooner? Please email us at hello@holodao.ai before placing your order (or as soon as possible after) to confirm whether the product qualifies for expedited shipping. Expedited shipping is handled on a case-by-case basis, and additional fees apply and will be quoted separately.

Shipping Rates & Coverage

  • All prices listed on our site include standard shipping for addresses within the 48 contiguous United States.
  • Orders shipping to Alaska, Hawaii, U.S. territories, or international addresses are not covered by our free shipping and will be charged shipping fees automatically calculated at checkout.
  • We currently ship within the United States only.

Shipping Address

Please double-check your shipping address before completing checkout. Orders are shipped to the address provided at the time of purchase. Customers are responsible for any package that is delayed, returned, or lost due to an incorrect or incomplete shipping address.

  • If a package is returned to us or lost due to an address error, reshipment will be arranged at the customer's expense, based on the actual shipping cost to resend the order.
  • If you need to correct your shipping address, please contact us as soon as possible — see the Order Cancellation section below for our order change/cancellation window.

Order Tracking

A tracking number will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update after shipment.

Lost or Delayed Packages

If your tracking information shows no movement or delivery for an extended period, please contact us at hello@holodao.ai. Once confirmed, we will either reship your order or issue a refund, at our discretion.