Terms of service

1. Terms of Service

Last updated: Aug 25, 2026

Welcome to HOLO Pets (pets.holodao.ai), operated by Holodao Inc ("HOLO Pets," "we," "us," or "our"). By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1.1 Use of Our Site

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on our site. By using our site, you confirm that you meet this requirement and that all information you provide is accurate and current.

1.2 Products & Pricing

All product descriptions, images, and prices are subject to change without notice.
We make reasonable efforts to display product colors and details accurately, but we do not guarantee that your device's display will reflect the exact appearance of the product.
In the event of a pricing error on our site, we reserve the right to cancel any orders placed at the incorrect price, with a full refund issued.

1.3 Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing/product information, or unavailability of stock.
Payment must be received in full before an order is processed and shipped.

1.4 Shipping & Returns

Shipping and return terms are governed by our separate Shipping Policy and Return & Refund Policy, available on our site, which are incorporated into these Terms by reference.

1.5 Product Use & Safety

Our products are intended for use with pets as described on their respective product pages. Please follow all included instructions and packaging guidance. HOLO Pets is not responsible for injury, illness, or damage resulting from improper use, storage, or handling of products, or from disregarding manufacturer instructions.

1.6 Intellectual Property

All content on this site — including but not limited to text, graphics, logos, images, and the HOLO Pets and Gulupet names and branding — is the property of Holodao Inc or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission.

1.7 User Conduct

You agree not to:

Use our site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorized access to our systems or interfere with site functionality
Submit false or misleading information when placing an order

1.8 Limitation of Liability

To the fullest extent permitted by law, Holodao Inc and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim relating to a purchase shall not exceed the amount you paid for the product giving rise to the claim.

1.9 Disclaimer of Warranties

Our site and products are provided "as is" without warranties of any kind, either express or implied, except as required by applicable law.

1.10 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of our site shall be resolved in the courts located in California, unless otherwise required by law.